News and articles
We have sadly had to make the decision to cease producing our quarterly news which was sent out by email to some patients and was available in the surgery and at locations around town. This is partly because we have been unable to find a replacement for our outgoing editor, but also because under the new General Data Protection Regulations the surgery is no longer able to email information to patients that is not health-related. So, this news page will included articles and items of interest from the Friends and the surgery.
How you can help
New ways of working
To cope with demands, the Wistaria and Milford practice may need to find new ways of working. For example:
Greater use of Health Care Assistants (HCA) HCAs do certain tasks to enable nurses to deal with more patients and focus on patients who need their input most, e.g. chronic conditions are increasing, but resources are not, so it is more efficient to meet the needs of diabetic patients with good sugar levels to see a HCA for a certain check rather than have an annual 30-minute appointment with a nurse.
Working more as one practice Working across two practice sites can be inefficient and many branch practices in the UK are closing. Rather than close Milford, we need to work more as one practice and use joint resources wisely: for example, by asking patients to visit the other surgery for certain appointments as equipment may only be available at that site, or the best clinician for your problem is there. Last year we opened a Saturday flu clinic at Milford to patients from Wistaria also. This worked well and is likely to be repeated this year.
Greater use of text and email To save on postage (which cost £7,300 in 2017) we will be using text/email messages to communicate with you more, but also to collect information.
Use of e-booking Please sign up for and use our online access for booking appointments, prescriptions, etc. as this saves time for both you and the practice and can save errors.